Refund Policy – EMANCE

Returns

We offer a 14-day return period from the date you receive your order.

To be eligible for a return, items must:

  • Be unused and in their original condition
  • Be returned in their original packaging
  • Include all original tags and accessories

Items that show signs of wear, damage, or use may not be eligible for a refund.

How to Request a Return

To start a return, please contact us through the Contact page on our website or by email at emance.clo@gmail.com.

Please do not send items back without prior approval.

Exchanges

If you would like a different size or replacement item, contact us within the 14-day return period. Exchanges are subject to product availability.

Refunds

Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider.

Return Shipping

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

EMANCE is not responsible for lost return shipments. We recommend using a tracked shipping service.

Contact

For any questions regarding returns, exchanges, or refunds, please contact us: